Refund & Cancellation Policy

All new Wapai accounts begin with a 14-day free trial. During the trial:

• No payment card is required to start
• You have access to all features on the Starter plan
• You can upgrade to Pro or Business at any time during your trial
• At the end of your trial, your account moves to the free tier unless you choose a paid plan

We do not automatically charge you when your trial ends. You will be prompted to select a plan to continue using paid features.

• You can cancel your subscription at any time from the Settings page
• Cancellation takes effect at the end of your current billing period
• You retain full access to the Service until the end of the period you have paid for
• You will not be charged for any subsequent periods after cancellation

Our policy is no refunds for partial months. Specifically:

• Monthly subscriptions are non-refundable once the billing period has started
• We do not offer pro-rated refunds for unused time within a billing period
• If you upgrade your plan mid-month, you will be charged the pro-rated difference immediately; this charge is non-refundable

We understand this may seem strict. In practice, because we offer a 14-day free trial, we encourage you to fully test the Service before subscribing.

1. Log in to your Wapai account
2. Go to Settings → Billing
3. Click "Cancel subscription"
4. Confirm your cancellation

Alternatively, email support@wapai.com with the subject "Cancel my account" and we will process it within 1 business day.

You will receive an email confirmation of your cancellation.

• You retain access to Wapai until the end of your paid billing period
• After that, your account moves to a read-only state for 30 days so you can export your data
• After 30 days, all your data (customers, conversations, orders, catalogue) is permanently deleted
• We send an email reminder 7 days before deletion
• We cannot recover data after it has been deleted

To export your data before cancellation, use the Export My Data feature in Settings → GDPR.

We may issue refunds at our sole discretion in exceptional circumstances, such as:

• A significant service outage caused by Wapai that materially impacted your use of the Service
• A billing error on our part (e.g. double-charged)
• Exceptional hardship cases reviewed on a case-by-case basis

To request an exceptional refund, email support@wapai.com with details of your circumstances. We will respond within 5 business days.